1. About Us

Alliance Healthcare Australia ABN 14 668 671 083 provides services including:

• Access to discounts and rebates related to the purchase of pharmaceutical and other products.
• Marketing support, including for clinics run by pharmacies under the AHA Corporate brands.
• Access to purchasing technology systems.
• Business analytics and operational support to group members.

2. Collection of Personal Information

We collect personal information necessary to provide our services effectively. This may include:

• Contact Details: Such as your name, address, phone number, and email address.
• Health Information: Including details of your medical history and medications, where relevant.
• Financial Information: Such as credit card details and bank account information for payment purposes.
• Business Information: Information related to your use of our purchasing technology systems and other operational support services.

3. Use of Personal Information

Your personal information is used to:

• Provide and manage the services we offer, including processing discounts, rebates, and providing business analytics.
• Communicate with you regarding our services, updates, and other relevant information.
• Comply with legal obligations, such as reporting requirements under applicable laws.
• Improve our services by analysing data and customer feedback.

4. Holding of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

5. Disclosure of Personal Information

We may disclose your personal information to third parties, including:

• Service Providers: Who assist us in providing our services, such as IT and marketing support providers.
• Business Partners: Involved in the delivery of services, such as pharmacies and healthcare professionals.
• Legal Authorities: When required by law or to protect our legal rights.
• With Your Consent: Where you have expressly agreed to the disclosure.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if needed. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Complaints and Contact Information

If you have any complaints or concerns about how we handle your personal information, or if you wish to access or correct your information, please contact us at:

Alliance Healthcare Australia
7 Butterfield Street, Herston QLD 4006
info@alliancehealthcare.com.au

We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy regularly.

This Privacy Policy was last updated on 16th August 2024